These are the most frequently asked questions that we get. Let us know if you need to know anything else!
What are our hours of Operation?
Here are our hours of operation. We look forward to hearing from you.
- We are open Monday – Friday from 8 am – 6 pm CST.
- On Saturdays, our office staff works from 8am – 12pm and our maids teams are hard at work from 8am – 6pm.
- We are closed on Sunday.
Are you open on the weekend?
On Saturdays, our office staff works from 8am – 12pm and our maids teams are hard at work from 8am – 6pm.
We are closed on Sundays.
What is our phone number?
Our phone number is (512) 258-4798.
What is your address?
Our address is: 7020 US 290, Ste. A, Austin, Texas 78723.
If you need to visit us in person, please make an appointment at (512) 258-4798.
Do you offer gift cards?
The Boardwalk Cleaning Co. makes it easy to find the right gift for any occasion!
Everyone loves coming home to a clean and healthy home, including the LUCKY RECIPIENTS of our gift cards. Gift cards make the perfect present for friends and family. Perfect for Mother’s Day, Birthdays, Anniversaries or “Just Because”.
They are also a great way to thank clients, reward employees, and delight co-workers!
Are we insured?
Yes, we are a fully insured service company.
Why am I not able to book the time and date I want?
We do our very best to provide you with a cleaning team at the time and date you request.
However, during certain times/dates of increased demand, we may restrict appointment availability or suggest alternatives to ensure that a team is available to complete your service.
We reserve the right to raise our rates at any time. You will be given advance notice of any price increase.
We love referrals and appreciate it when you tell friends and neighbors about our service. You can receive $15 in account credit for every referral you send us that becomes a client!! Thank you for your confidence in us.
It’s bound to happen. We hate it when it does and we do our best to prevent it! The following is critical communication regarding our breakage policies:
Sometimes breakage occurs when there are “booby traps”. Those are accidents waiting to happen (pictures not hung securely, top-heavy items with unstable bases, wobbly, tippy objects). Each incident is reviewed on a case-by-case basis. We cannot take responsibility for “booby traps”. Please remove unstable breakables to a place we do not clean; (we do not clean inside curios, china cabinets, or clear wet bar shelves).
We will pay up to $100 per breakage item when the value is verifiable. Please move expensive figurines or glassware to a location that we do not clean, or have us skip that area completely if you do not wish to accept the risk.
In some cases, we will have the broken item repaired by a professional restoration company. Breakage values over $25 must be verified before replacement or reimbursement will be authorized. Please save the broken item for our inspection. Breakage must be reported within 7-days of maid service visit.
Here are some handy guidelines for your upcoming maid service visit.
The ideal setting for your cleaning
The ideal cleaning situation is when no one is home. Since this is not always possible, please eliminate as many distractions as possible so that your maid team can work uninterrupted.
We recommend that you schedule your cleaning day when there will be fewer people at home. Please secure pets and keep children in another area as we work with equipment and products that may not be safe for pets or children.
Can you entrust your key to The Boardwalk Cleaning Co.?
Absolutely! Simply let us know that you’d like for us to keep your house key(s). We will assign a code to your key(s) and keep them in a lockbox until the day of your scheduled appointment.
Payment is due at the time of service. If we receive two NSF checks in a 12-month period, we will require pre-payment 2-weeks in advance.
Should I tip the maids?
Tipping is greatly appreciated, but not required or expected.
If you wish to tip for exceptional service, a suggested tipping range is 10-15% of the fee before sales tax. Call our office if you wish to add a tip to your credit card payment.
Do you charge more if I have pets?
We do not have an additional pet fee.
We love animals and we realize that pets are like family. However, your cleaning will likely take more time! Overall, our fur babies can create a mess and it takes longer to clean up after them! From our personal experience, they leave bits of themselves, their food, their toys and their fur everywhere!
We ask that you please secure any pet(s) that may be a threat. Please note that we do not clean up after sick pets or pet accidents. No one in the industry goes further to ensure a high-quality cleaning than The Boardwalk Cleaning Co.
By contracting our service, you agree to the following terms of service.
100% Service Guarantee
Did we miss a spot? Our services are 100% Guaranteed! If we don’t clean something to your satisfaction, contact us within 24-Hours of your service and we will return to to clean any unsatisfactory areas. A “re-do” service must be scheduled to occur within 3-days of your initial service for our 100% Guarantee to be honored.
What is your cancellation policy?
We require a 24-Hour notice of cancellation. If you need to cancel or reschedule on shorter notice, a $50 Rescheduling Fee will be assessed.
What is your lockout policy?
Please leave a key or provide us with access to your home for all scheduled appointments. If we are unable to enter your home for any reason, a $75 Lockout Fee will be assessed.
We reserve the right to refuse service
We reserve the right to deny and/or terminate service because of safety concerns, inappropriate or uncomfortable situations, weapons/drugs on premises, severe clutter, hoarding situations or disconnected utilities.
Our employees have the choice to leave if they find unsanitary conditions or if they feel unsafe or threatened. If you book a cleaning that is unreasonable, the cleaners may refuse service on the spot and you will be charged a $50 cancellation fee.
Makeready Maid Service - What to expect
Items that are left behind by a client will be discarded by the maid team.
If you do not wish for us to remove items, please be sure to tag the items as “Do Not Remove” or “This Is Not Trash”.
Feel free to call us at (512) 258-4798 to discuss your needs in detail.
Hourly clients - What to expect
Hourly clients should note that the maid team will endeavor to complete all cleaning services within the time which you allot. In some cases, services may not be completed in the timeframe that you have allotted.
Please note that time estimates provided by The Boardwalk Cleaning Co. are guidelines and may vary greatly depending on, but not limited to: actual size of home, condition of home, the number of people and pets that have lived in the home, whether you have electricity and water available, whether you are still in the process of moving and whether the home is still furnished or is completely empty.
Hourly clients - Approval for additional time
We will call the phone number(s) on file to advise you if we believe your home will take longer to complete. If we are unable to reach you via phone, we will update you via the email(s) on file. If we do not hear back from you, before your allotted time expires, the maid team will stop work and move on to their next assignment. You may call us to schedule additional maid service as needed for another time or another day.
Please note that we will not guarantee our maid service if you do not provide approval for the necessary amount of time that is needed to clean your home.