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Let's Team Up For a Healthy Home
The health and welfare of our customers and our employees is always a top priority. As such, we’d like to share with you the precautions that the Boardwalk Cleaning Co. has implemented to help keep you (our clients) and our employees safe and healthy this and every season!
As with the flu season, we will disinfect throughout your home.
Some sound advice from the CDC:
Terms of Service
Did we miss a spot? Our services have a 24-Hour Warranty! If we don’t clean something to your satisfaction, contact us within 24-Hours of your service and we will return to clean any unsatisfactory areas. If we are closed, you can leave a time-stamped message at (512) 258-4798 or info@boardwalkcleaning.com and your 24-Hour Warranty will be honored.
Please note that a “re-do” service must be scheduled to occur within 2-days of your initial service.
This fee includes the cost of cleaning materials and the cost of traveling to your home.
We require a 24-Hour notice of cancellation.
Because we reserve a time especially for you, please make any schedule changes by 5PM the day before service to avoid incurring a $75 late cancellation fee.
Please leave a key or provide us with access to your home for all scheduled appointments. If we are unable to enter your home for any reason, a $75 Lockout Fee will be assessed.
Starting February 4, 2022, a 50% deposit will be required for all cleanings to secure your spot on our schedule. This deposit can be paid by credit card. Please be aware that when booking a service online, the full amount will be charged at the time of booking.
We will keep your credit card on file and upon completion of your service, your credit card will be charged for the remaining balance due.
If your credit card declines, we will reach out for a different form of payment.
Payment is due upon receipt. Effective April 10, 2024, accounts not paid within 3 days of the date of the service are considered late. Unpaid balances are subject to a daily $1 late fee, charged until the balance is paid in full.
We reserve the right to deny and/or terminate service because of safety concerns, inappropriate or uncomfortable situations, weapons/drugs on premises, severe clutter, hoarding situations or disconnected utilities.
Our employees have the choice to leave if they find unsanitary conditions or if they feel unsafe or threatened. If you book a cleaning that is unreasonable, the cleaners may refuse service on the spot and you will be charged a $75 cancellation fee.
Items that are left behind by a client will NOT be discarded by the maid team. If you want for us to remove items from the premises, we charge an additional fee for removing the personal property that was left behind.
If we cannot reach a client to discuss the removal of items, we will try to put items in one general area so that the rental unit looks tidy. We do not move oversized or heavy items.
Feel free to call us at (512) 258-4798 to discuss your needs in detail.
Please note that we will endeavor to complete all cleaning tasks within the time we’ve estimated. In some cases, factors beyond our control might require that you approve additional time at our agreed hourly rate.
Please note that time estimates provided by The Boardwalk Cleaning Co. are guidelines and may vary greatly depending on, but not limited to: actual size of home, condition of home, the number of people and pets that have lived in the home, whether you have electricity and water available, whether you are still in the process of moving and whether the home is still furnished or is completely empty.
We will call the phone number(s) on file to advise you if we believe your home will take longer to complete. If we are unable to reach you via phone, we will update you via the email(s) on file. If we do not hear back from you, before your allotted time expires, the maid team will stop work and move on to their next assignment. You may call us to schedule additional maid service as needed for another time or another day.
Please note that we will not warranty our maid service if you do not provide approval for the necessary amount of time that is needed to clean your home.
Your cleaning warranty becomes invalid if:
All items of value that are non-replaceable, one-of-a-kind, sentimental value, collector items, discontinued patterns, family heirlooms, and high cost crystal-china-ceramic items must be disclosed to The Boardwalk Cleaning Co. These items cannot be cleaned due to insurance regulations.
The Boardwalk Cleaning Co. will not be liable for items broken or damaged due to product wear-and-tear, nor damage to or caused by fixtures that are not properly secured such as pictures, mirrors, window treatments, wall coverings, lack of furniture glides for wood floors, lack of scratch covers on the bottom of furniture decor, cabinet mounted appliances, and household accessories.
The Boardwalk Cleaning Co. will not be liable for scratches or stains on hard or soft surfaces, as we take great care in ensuring that the products we use do not have the potential to cause such damage.
The Boardwalk Cleaning Co. will not be liable for damage that is not reported within 24-hours of your last cleaning. We will not accept liability for damages directly or indirectly caused by non-standard company products and equipment requested to be used.
The Boardwalk Cleaning Co. will only consider liability for the repair of replacement cost of the item damaged or broken. If an item is part of a set, only the cost of the individual item will be considered.
General Information
Our phone lines at (512) 258-4798 are open 24 hours a day, 7 days a week. Rain or shine.
Our maid teams work Monday – Friday, 7AM to 7PM.
Our phone number is (512) 258-4798.
Our address is 9003 Capitol Drive, Austin, Texas 78753. Visits are by appointment only and our parking lot is free of charge.
The Boardwalk Cleaning Co. makes it easy to find the right gift for any occasion*!
Everyone loves coming home to a clean and healthy home, including the LUCKY RECIPIENTS of our gift cards. Gift cards make the perfect present for friends and family. Perfect for Mother’s Day, Birthdays, Anniversaries or “Just Because”.
They are also a great way to thank clients, reward employees, and delight co-workers! Our gift cards expire one-year from the date of purchase.
Buy some today!
*Our gift cards expire 5 years from the date of purchase.
Absolutely! Yes, we are fully insured to protect our clients and give you peace of mind. Having insurance is important for any house cleaning company because it means you’re protected in case of accidents, damages, or any unexpected issues that may occur during a cleaning. This way, you can rest easy knowing that both your home and our team are covered.
We’re more than happy to share our insurance credentials with you, so you can see for yourself that you’re in safe hands. Just let us know, and we’ll send them right over!
We do our very best to provide you with a cleaning team on your requested date and arrival window. Our arrival windows are 8am-12pm and 12pm-5pm, with a 30-minute courtesy call before our scheduled arrival.
However, during certain times/dates of increased demand, we may restrict appointment availability or suggest alternatives to ensure that a team is available to complete your service.
We reserve the right to raise our rates at any time. You will be given advance notice of any price increase.
We love referrals and appreciate it when you tell friends and neighbors about our service…so we’ve launched a Referral Rewards Program!
It’s easy to earn credits for future cleanings:
After 21+ years of cleaning, we’ve tried it all when it comes to cleaning supplies!
Rest assured, that all of our cleaning products and supplies have weathered our rigorous testing processes and are safe and effective to use in your home or office.
The Boardwalk Cleaning Co. will not be liable for scratches or stains on hard or soft surfaces, as we take great care in ensuring that the products we use do not have the potential to cause damage.
Tipping is greatly appreciated, but it is not required or expected.
If you wish to tip for exceptional service, a suggested tipping range is 12-15% of the cleaning fee before sales tax. Call our office if you wish to add a tip to your credit card payment.
We love animals and realize that pets are family. As such, we do not have an additional pet fee.
If your pet is not accustomed to people or noise, we ask that you secure your pet(s) during our cleaning appointment.
Please note that we DO NOT clean up feces, urine, vomit or blood and we ask that you secure your pet(s) during our cleaning appointment.
To ensure our team members are able to work safely and effectively, we are unable to do the following:
What to Expect
The ideal cleaning situation is when no one is home. Since this is not always possible, please eliminate as many distractions as possible so that your maid team can work uninterrupted.
We recommend that you schedule your cleaning day when there will be fewer people at home. Please secure pets and keep children in another area as we work with equipment and products that may not be safe for pets or children.
To ensure employee safety and comply with insurance limitations, we are only allowed to use up to a 3-step ladder. Please refrain from providing taller ladders for our employees.
For areas beyond hand reach, we will utilize a telescopic pole with appropriate attachments to complete the task.
Absolutely!
Simply let us know that you’d like for us to keep your house key(s). We will assign a code to your key(s) and keep them in a lockbox until the day of your scheduled appointment.
We have built our business around three principles – quality house cleaning, exceptional customer service and integrity. Let us earn your trust and loyalty – contact us today to experience the Boardwalk Cleaning difference!
Helpful Links
24-Hour Cleaning Warranty
Did we miss a spot? Call, text or email within 24-hours of your service and we’ll return, at no cost, to make things right. Learn more about our 24-Hour Cleaning warranty here.
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