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We provide our services with the highest standards of quality and professionalism. Learn about our terms of service and how we conduct our business. By contracting our service, you agree to the terms below.
Did we miss a spot? Our services have a 24-Hour Warranty! If we don’t clean something to your satisfaction, contact us within 24-Hours of your service and we will return to clean any unsatisfactory areas. If we are closed, you can leave a time-stamped message at (512) 258-4798 or info@boardwalkcleaning.com and your 24-Hour Warranty will be honored.
Please note that a “re-do” service must be scheduled to occur within 2-days of your initial service.
We require at least 48 hours’ notice for cancellations. Appointments canceled with less than 48 hours’ notice will incur a late cancellation fee equal to 50% of your total quoted price.
We understand life happens! To support consistent scheduling for our staff, please reschedule for a date within 5 days of your original appointment. As long as you reschedule at least 48 hours in advance, there’s no fee.
Changes made with less notice will incur a late cancellation fee equal to 50% of your total quoted price.
A $100 skipped visit fee applies if a recurring service is canceled without rescheduling. Our cleaners rely on consistent schedules for their income, and skipped visits can cause disruptions. Your recurring rate includes a discount based on service frequency, and skipped visits may affect your pricing.
Please ensure we have access to your home at the time of service. If we’re unable to enter, for any reason, a $150 Lockout Fee will be charged.
We require a 50% deposit, payable by credit card, to reserve your service appointment. Your credit card will be kept on file and charged for the remaining balance upon service completion. If your credit card declines, we’ll reach out for a different form of payment. Note: If booking online, the full service amount is charged upfront.
Payment is due upon completion of your service. If payment is not received within three days, the account will be considered late.
Beginning on day four, a $25 monthly late fee will be applied to the unpaid balance until it is paid in full.
If we must cancel due to weather or other unforeseen circumstances, we’ll contact you as soon as possible and offer you alternative appointment times.
All items of value that are non-replaceable, one-of-a-kind, sentimental value, collector items, discontinued patterns, family heirlooms, and high cost crystal-china-ceramic items must be disclosed to The Boardwalk Cleaning Co. These items cannot be cleaned due to insurance regulations.
The Boardwalk Cleaning Co. will not be liable for items broken or damaged due to product wear-and-tear, nor damage to or caused by fixtures that are not properly secured such as pictures, mirrors, window treatments, wall coverings, lack of furniture glides for wood floors, lack of scratch covers on the bottom of furniture decor, cabinet mounted appliances, and household accessories.
The Boardwalk Cleaning Co. will not be liable for scratches or stains on hard or soft surfaces, as we take great care in ensuring that the products we use do not have the potential to cause such damage.
The Boardwalk Cleaning Co. will not be liable for damage that is not reported within 24-hours of your last cleaning. We will not accept liability for damages directly or indirectly caused by non-standard company products and equipment requested to be used.
The Boardwalk Cleaning Co. will only consider liability for the repair of replacement cost of the item damaged or broken. If an item is part of a set, only the cost of the individual item will be considered.
Below are our terms of service for our SMS marketing program:
Upon opting into our SMS marketing program, you will receive exclusive promotions, special discounts, appointment reminders, and important service updates from The Boardwalk Cleaning Co. Messages will be sent periodically and will include offers to save on our professional house cleaning services, reminders for upcoming cleanings, and helpful cleaning tips. Message frequency may vary. Reply STOP to unsubscribe at any time.
You can cancel the SMS service at any time. Simply text “STOP” to the shortcode. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to info@boardwalkcleaning.com.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.
For privacy-related inquiries, please refer to our privacy policy: https://www.boardwalkcleaning.com/privacy-policy
We reserve the right to refuse or discontinue service due to safety concerns, the presence of weapons or drugs, excessive clutter or hoarding, disconnected utilities, or inappropriate behavior.
Our cleaners may leave if they feel unsafe or encounter unsanitary conditions. In such cases, you will incur a cancellation fee equal to 50% of your total quoted price.
Items that are left behind by a client will NOT be discarded by the maid team. If you want for us to remove items from the premises, we charge an additional fee for removing the personal property that was left behind.
If we cannot reach a client to discuss the removal of items, we will try to put items in one general area so that the rental unit looks tidy. We do not move oversized or heavy items.
Feel free to call us at (512) 258-4798 to discuss your needs in detail.
We will call the phone number(s) on file to advise you if we believe your home will take longer to complete. If we are unable to reach you via phone, we will update you via the email(s) on file. If we do not hear back from you, before your allotted time expires, the maid team will stop work and move on to their next assignment. You may call us to schedule additional maid service as needed for another time or another day.
Please note that we will not warranty our maid service if you do not provide approval for the necessary amount of time that is needed to clean your home.
Your cleaning warranty becomes invalid if:
We invest heavily in hiring and training to provide top-quality service. To maintain fairness, clients agree not to solicit or hire our employees for private work.
Violations result in service termination and a $2,500 finder’s fee.